Refund policy

Return window
You may request a return within [30] days of delivery.

Eligibility
Items must be unused, unopened, and in their original packaging. For hygiene reasons, personal care items that have been opened or used cannot be returned unless they arrive damaged or defective.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or is not what you ordered, email us within [7] days of delivery with your order number and a photo. We will send a replacement or issue a full refund at no cost to you.

How to start a return Email 

Return window
You may request a return within [30] days of delivery.

Eligibility
Items must be unused, unopened, and in their original packaging. For hygiene reasons, personal care items that have been opened or used cannot be returned unless they arrive damaged or defective.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or is not what you ordered, email us within [7] days of delivery with your order number and a photo. We will send a replacement or issue a full refund at no cost to you.

How to start a return
Email owen.commerce27@gmail.com with your order number and reason for the return. We will reply with return instructions and the return address. Items sent back without authorization cannot be accepted.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds
Once your return is received and inspected, your refund is issued to your original payment method within [5–10] business days. Your bank may take additional time to post it.

Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.

Cancellations
Orders can be cancelled within [12] hours of purchase, provided they have not shipped. Email us as soon as possible.

Non-returnable items
Opened or used personal care items, gift cards, and items marked final sale.

Questions
Contact us at owen.commerce27@gmail.com.

with your order number and reason for the return. We will reply with return instructions and the return address. Items sent back without authorization cannot be accepted.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds
Once your return is received and inspected, your refund is issued to your original payment method within [5–10] business days. Your bank may take additional time to post it.

Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.

Cancellations
Orders can be cancelled within [12] hours of purchase, provided they have not shipped. Email us as soon as possible.

Non-returnable items
Opened or used personal care items, gift cards, and items marked final sale.

Questions
Contact us at owen.commerce27@gmail.com.